Return Policy

Return Policy

Our goal is to ensure your complete satisfaction

     If, for whatever reason, you are dissatisfied with your purchase, you can return it to JZS within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Refunds & Credits

     Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the original date of purchase.


     If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.


     Please read all conditions below. If conditions are not met, JZS reserves the right to refuse the return or to charge a restocking fee not less than 15%.

     All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

     JZS is not responsible for personal data or items left in returned merchandise.

     JZS is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.

     We are responsible for the monetary value of the merchandise only.

No Return/Exchange on the following:
     TVs, combos and monitors 37" and larger once any of the packaging has been opened.
     Computers and Computer Software, once any of the manufacturer's packaging has been opened.
    Electronic Software Downloads are not returnable or refundable.
     All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc) once unwrapped.
    Any computers built or modified by JZS to customer's specifications.
    Special Order merchandise or any item indicated on the website as non-returnable.
    Underwater equipment that has been submerged.
    Educational tapes and books once unwrapped. 

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model

Questions? The JZS Customer Service Team is here to help

Call 855-597-0300 or 718-676-4951

Email Customer Service